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Billing Policies
Forms of payment
We currently accept credit cards (Visa, MasterCard, American Express,
Discover).
Billing period
Accounts are billed quarterly (credit card only). Payment is due on
the date of each anniversary of the payment period. Credit cards are
charged automatically on the anniversary date of the payment period
unless we receive written or explicit instructions indicating
otherwise.
Invoicing
Customers will be invoiced via email. Those paying by credit card are
invoiced 1 day before payment is automatically charged.
Customers needing a printed invoice can print one from their account
control panel. Monthly invoicing by mail is available for an
additional fee.
Chargebacks
If a chargeback is submitted against a credit card used to purchase
service, the account(s) in question will be suspended immediately.
There is a $200 processing fee to re-activate.
Delinquent accounts
Accounts that are 30 days delinquent in payment of balances due will
receive a reminder email. If payment, in full, is not received within
7 days of the reminder, the account will be suspended. Accounts which
remain suspended more than 2 weeks are subject to termination.
Accounts which are reactivated after having been suspended are subject
to a $25 account reactivation fee.
Cancellation
We reserve the right to cancel service at any time for any reason.
Should we cancel service, prepaid monthly fees for service not
rendered will be prorated and refunded.
Customers may cancel their accounts at the end of their billing
period, or on an even month. In this case, prepaid monthly fees for
service not rendered will be prorated and refunded.
Setup fees and domain registration fees are not refundable.
Account name changes
There is a $25 fee to change the primary domain of an account.
Billing policies & prices
We reserve the right to change its policies or prices at any time.
Prices are guaranteed for the period of pre-payment only.
Rev. 30 MAY 2000
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